He’s right, but communicating about complexity is just one strand of the work that needs to be done to provide more equal access to good information and address the barriers that currently keep it out of reach. We also need to better understand the psychological processes at play when we engage with information in different contexts.
Doing so will help us to interrogate the motives of the governments, corporations, media outlets, NGOs, charities, think tanks, brands, individuals and other less easily definable entities that compete for our attention each day, to acknowledge the effect our various devices have on our ability to hold information, and the influence of all of the above on the information we share.
There are many individuals and organisations campaigning for clean air, safe streets, good schools and public health in communities around the world. But the global systems that affect our information landscape are ill-defined, hard to understand and even harder to address directly. Yet we must address them. And those of us working in communications shoulder the responsibility to do so — at the very least because information chaos makes our jobs that much harder, and at worst because we risk becoming complicit in perpetuating the problem if we don’t.